Privacy Policy
We believe in being transparent about how we handle your information. This policy explains what data we collect, why we need it, and how we protect it. We are committed to safeguarding your privacy and will never use your information for anything other than providing you with a seamless and efficient service.
The full legal details are outlined below.
Privacy Policy for ProcuraFlex
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1.Controller
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ProcuraFlex, with KvK Registration Number: 98648160, is the controller regarding the processing of your personal data under the General Data Protection Regulation (GDPR) and the Dutch UAVG.
2. Data We Process
We process the following personal data:
a. Contact Information: Name, email address, phone number, company name, and delivery address.
b. Financial Information: Company tax details (Company address, BTW number, KvK number) and Bank account number (IBAN) for invoicing.
c. Order Information: Details of your procurement requests, including product links, descriptions, and communication about orders.
d. Technical Data: IP address, browser type, and usage data from our website (via cookies, if used)
Processing is based on one or more of the following legal grounds under Article 6 GDPR: (a) performance of a contract, (b) compliance with legal obligations, or (f) legitimate interests of ProcuraFlex (such as efficient communication and business operations).
3. Purposes and Legal Bases for Processing
We process your data for specific purposes based on legal grounds:
Purpose of Processing
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To provide our services, handle orders, and issue invoices.
To communicate with you about your orders and requests via email, WhatsApp, or phone.
To comply with Dutch tax and administrative laws (e.g., storing invoices).
(If applicable) To send marketing newsletters
Legal Basis (GDPR)
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Article 6(1)(b): Performance of a contract.
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Article 6(1)(f): Legitimate interest.
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Article 6(1)(c): Legal obligation.
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Article 6(1)(a): Consent.
Explanation
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Processing is necessary to fulfill the service agreement with you.
We have a legitimate interest in efficient communication for service delivery and customer service.
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We are legally required to keep financial records for 7 years (Dutch tax law).
You will actively opt-in, and you can withdraw consent at any time.
4. Sharing with Third Parties
We only share your data when necessary and with strict confidentiality agreements in place:
a. Suppliers: We share your name, delivery address, and order details with suppliers (e.g., Amazon, local shops, service providers) solely to deliver your requested goods/services. We are not responsible for the privacy practices of these third-party suppliers.
b. Service Providers: We use a limited number of processors, such as our invoicing/platform and website hosting provider, who are bound by strict data processing agreements.
c. Legal Obligation: We may disclose data if required by Dutchlaw or a competent authority.
5. International Transfers
We primarily process data within the European Economic Area (EEA). If a supplier is outside the EEA (e.g., a global company), we will rely on an adequacy decision or standard contractual clauses to ensure an equivalent level of data protection.
6. Data Retention
We do not retain your data longer than necessary.
a. Service Data: Retained for the duration of our agreement and 2 years after termination.
b. Financial Data (Invoices): Retained for 7 years after the end of the financial year to comply with Dutch fiscal law (Algemene wet inzake rijksbelastingen).
c. Marketing Data: Retained until you withdraw your consent
7. Your Privacy Rights
Under the GDPR and UAVG, you have the right to:
a. Access your personal data.
b. Rectify incorrect or incomplete data.
c. Erase your data (“right to be forgotten”) in specific situations.
d. Restrict the processing of your data.
e. Data Portability – to receive your data in a structured, common, and machine-readable format.
f. Object to processing based on legitimate interests.
g. To exercise these rights, please contact us at info@procuraflex.nl.mWe will respond within one month. You also have the right to file a c
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8. Cookies
Our website uses only essential, functional cookies necessary for the site’s operation. We do not use tracking cookies for analytics or marketing without your explicit prior consent, in line with the Dutch “Cookie Law” (Telecommunicatiewet).
9.Data Security
We take the protection of your data seriously and implement appropriate technical and organizational measures to prevent misuse, loss, and unauthorized access. These measures include secure communication channels (e.g., WhatsApp/email for orders is used with the understanding of its inherent risks, which you accept) and secure digital storage for records.
While we take reasonable precautions, the Client acknowledges that communication via email or messaging platforms (such as WhatsApp) carries inherent risks of unauthorized access which are beyond ProcuraFlex’s control. These channels are considered secure for normal business use; however, clients acknowledge that no online communication is entirely risk-free.
10. Contact
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For questions or requests regarding your privacy, please contact:
ProcuraFlex
Postbus: 160, 1190 AD, Ouderkerk aan de Amstel
ProcuraFlex reserves the right to update this Privacy Policy. Changes will be published on our website with a revised ‘last updated’ date.